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Network Issues

One way Audio on random numbers (In Progress)

Affecting Server - Evoice VoIP Service | Priority - Critical

Details are as follows:

 

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Type: Un-Planned

Severity: Critical

Period From: 2017-08-11 08:30:00 AEST

Period To: 2017-08-11 00:00:00 AEST

Location: Melbourne Only

Services Affected: One Way Audio and no DTMF

Detail:

The issue with our upstream carrier has started again this morning.

Optus have been advised and we hope they will rectify the issue soon.

UPDATE - 11/08/2017 at 09:51 am

Optus have done a temporary fix by resetting their equipment to resolve the present issue.

Optus will be relocating all our numbers that is effected to a new switch during the course of the day for the permanent.

Our Carrier was already in the planning stage of moving our numbers to a new interconnect away from Optus that will provide far greater control and will allow us to be more nimble and to act much faster if any issues arise. Unfortunately when problems have occured on the Optus network they move slowly to resolve.

UPDATE - 11/08/2017 at 10:15 am

Issue have restarted again, Optus has already been notified, hopefully they will restar the equiment again.
Will keep you updated

UPDATE - 11/08/2017 at 10:45 am
It seems to be working again but at this time no update from the carrier as yet

Date - 11/08/2017 08:53 - 11/08/2017 09:51
Last Updated - 11/08/2017 10:47



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