Knowledgebase

Transfer Calls

An extension can use the call transfer features only if it has the Extension is multiuser aware permission enabled. See the user documentation for details on how to set this permission.

#1FORWARD_NUMBER – Transfer the Interlocutor to Extension Number FORWARD_NUMBER

When you are involved in a phone conversation, you can press #1 followed by the number of the extension you want to transfer the interlocutor to.

*2FORWARD_NUMBER – Put the Caller on Hold and Transfer Him to Extension Number FORWARD_NUMBER

Let us consider the following example: there are two colleagues working in a support team. A call arrives to the extension belonging to colleague A. He cannot solve the caller's problem, but knows that colleague B solved a similar problem last week. If he dials *2 followed by his colleague's extension number, his call will be put on hold and then a new call will be automatically placed to his colleague's number. Colleague B answers. Colleague A explains the problem, asks him to take care of it and hangs up. Colleague B will automatically be connected with the caller that was on hold.

When you are involved in a phone conversation, you can press *2 followed by the FORWARD_NUMBER of the extension you want the call to be transferred to. The call will be put on hold and the system will place another call to the extension FORWARD_NUMBER. If the FORWARD_NUMBER extension does not answer, then the call is transferred back to your extension. If the FORWARD_NUMBER extension answers, then you can talk to the extension user. When you hang up, the call that was previously put on hold will be automatically transferred to FORWARD_NUMBER.

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