Customer Service / Account Assistance / Support:
Monday - Friday 9am - 5pm QLD Australian Standard Time (Except QLD & National Public Holidays)
Normal Trading Hours will commence on Monday 04/09/2023 at 09:00 am.
If you need URGENT support please open a Support Ticket and will get back to you as soon as possible
We hope that everyone enjoys a GREAT and SAFE Holiday
After Hours
Customer Service / Account Assistance / Support:
Open A Ticket Here
Phone/Fax
QLD Tel: |
+61 7 3107 7420 |
NSW Tel: |
+61 2 9007 2420 |
VIC Tel: |
+61 3 9912 1320 |
SA Tel: |
+61 8 8122 2820 |
WA Tel: |
+61 8 6365 2150 |
AU WIDE Fax: |
+61 7 3107 7412 |
Free call On-Net: |
09 9018 0000 |
For non-office hours, please send us an Email! |
Other Information
Customer Service / Account Assistance / Support:
Open A Ticket Here
View Opened Tickets:
Customer Access Ticket
For Billing and Complaints issues please send in writing your concern via a
Ticket Here , we will try to resolve any issue raised within 24 to 48 business hours and if it needs more investigation, it will take up to 5 business days. If the issue cannot be resolved this can be escalated to the
TIO . But please before you go any further read about our complaint procedure
here
Address:
PO BOX 280, ORMEAU QLD 4208
ABN - 80 350 232 876